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Privacy Policy

Kids & Family Mart respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you use our website, contact us, create an account, or place an order.

By using our website, you acknowledge the practices described in this Privacy Policy.

  • Last Updated: August 12, 2026

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, place an order, create an account, contact customer support, subscribe to updates, or interact with our services.

This information can include:

  • Your name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order and purchase information
  • Account information
  • Messages or enquiries sent to our support team
  • Information required to process delivery or returns

 

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referral source, and general website activity.

2. How We Use Your Information

We may use your information to:

 

  • Process and manage your orders
  • Arrange product delivery
  • Communicate with you regarding an order
  • Provide customer support
  • Process eligible returns, exchanges, or refunds
  • Maintain and manage customer accounts
  • Improve our website, products, and services
  • Prevent misuse, fraud, or security issues
  • Send promotional updates when you have chosen to receive them
  • Meet applicable business, accounting, or legal requirements

 

We aim to collect only the information reasonably necessary to provide our products and services.

3. Order and Payment Information

When you place an order, we collect the information necessary to process your purchase, communicate with you, and arrange delivery.

Depending on the payment option you choose, payment information can also be processed by third-party payment providers or financial service providers.

We do not intentionally request more payment information than is necessary to complete or verify a transaction.

4. Cookies and Similar Technologies

Our website can use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping-cart activity, understand website usage, and improve your shopping experience.

Some cookies may be required for the website and WooCommerce features to work correctly, while other cookies may be related to analytics, marketing, or third-party services.

You can control or delete cookies through your browser settings. Disabling certain cookies can affect some website functions.

5. How We Share Information

Kids & Family Mart does not sell your personal information.

We may share limited information with trusted service providers when it is necessary to operate our business or complete your order.

These can include:

  • Courier and delivery partners
  • Payment service providers
  • Website hosting and technology providers
  • Customer support or communication services
  • Analytics and website-performance services
  • Professional or regulatory authorities when legally required

 

Service providers should receive only the information reasonably required to perform their services.

6. Delivery Partners

To deliver your order, we may provide relevant information such as your name, phone number, delivery address, order details, and other necessary delivery instructions to the courier or delivery provider handling your shipment.

These details are shared for order fulfilment and delivery purposes.

7. How We Protect Your Information

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and passwords confidential where applicable.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Some information can be retained for longer periods where needed for order records, accounting, fraud prevention, dispute resolution, customer support, or legal and regulatory requirements.

When information is no longer reasonably required, we can delete, anonymize, or securely dispose of it where appropriate.

9. Your Choices and Requests

You can contact us if you would like to:

  • Ask what personal information we hold about you
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of information where appropriate
  • Stop receiving promotional communications
  • Ask questions about how your information is handled

 

Certain information can need to be retained where necessary to complete an order, maintain required transaction records, resolve disputes, prevent fraud, or satisfy legal obligations.

10. Marketing Communications

If you subscribe to promotional messages, newsletters, or offers, we can use the contact details you provide to send relevant updates.

You can stop receiving promotional communications at any time by using an available unsubscribe option or contacting us.

Transactional communications relating to an order, delivery, return, refund, account, or customer-support request are separate from promotional messages.

11. Third-Party Links

Our website can contain links to third-party websites, social-media platforms, payment services, or other external services.

Kids & Family Mart is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Kids & Family Mart sells products intended for babies, children, parents, and families; however, our online shopping services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children without appropriate involvement or authorization from a parent or guardian.

If you believe that a child has submitted personal information to us improperly, please contact us so that we can review the situation.

13. Changes to This Privacy Policy

We can update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

When we make meaningful updates, we will publish the revised version on this page and update the “Last Updated” date.

We encourage customers to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how Kids & Family Mart handles personal information, please contact us.

Kids & Family Mart
Dhaka, Bangladesh
Phone: +8801841-259871
Email: support@kidsfamilymart.com

You can also contact us through the Contact Us page on our website.