Shipping & Delivery

At Kids & Family Mart, we want receiving your order to be as simple and convenient as placing it. We carefully prepare each order and work to deliver your baby, mom, and family essentials safely to your doorstep.

1. Delivery Coverage

Kids & Family Mart provides delivery across Bangladesh.

Delivery availability can depend on your exact location, courier coverage, product availability, and other delivery conditions.

If we are unable to deliver to a particular location, our team can contact you using the information provided with your order.

2. Estimated Delivery Time

Our standard estimated delivery time is 1–3 business days after an order has been successfully confirmed and prepared for dispatch.

Delivery times are estimates and can vary depending on:

Your delivery location
Courier availability
Product availability
Public holidays
Severe weather
High order volumes
Transportation or operational disruptions

We will make reasonable efforts to prepare and dispatch orders as quickly as possible.

3. Shipping Charges

Kids & Family Mart currently offers free delivery on orders over ৳1,500.

For orders that do not qualify for free delivery, any applicable delivery charge should be shown during the ordering or checkout process before the order is completed.

Shipping promotions can occasionally have separate conditions or minimum-order requirements.

4. Order Processing

After you place an order, we review the order details and prepare the products for dispatch.

Order processing can include:

Confirming the order
Checking product availability
Preparing and packing the products
Confirming delivery information
Handing the package to the relevant delivery service

Orders are processed as quickly as reasonably possible.

5. Order Confirmation

Please provide an accurate phone number, delivery address, and other requested information when placing your order.

We can contact you if additional information is required to confirm or deliver your order.

Incorrect or incomplete contact or delivery information can result in delays.

6. Delivery Tracking and Updates

When tracking information or delivery updates are available, they can be provided through the contact details associated with your order.

Depending on the courier or delivery method, tracking availability can vary.

If you have not received an expected delivery update, please contact our support team with your order number.

7. Delivery Attempts

Please ensure that you or an authorized person is available to receive the package at the delivery address.

The courier can contact you before or during delivery.

If a delivery attempt cannot be completed because the recipient is unavailable, unreachable, or the address information is incorrect, another attempt or additional coordination can be required.

8. Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We will try to update the information before dispatch where possible.

Once an order has already been handed over for delivery, we cannot guarantee that the address can be changed.

9. Delivery Delays

Occasionally, delivery can take longer than the estimated timeframe due to circumstances outside our reasonable control.

These can include:

Severe weather
Public holidays
Courier disruptions
Transportation delays
Unusually high order volumes
Remote delivery locations
Unexpected operational issues

If your order is significantly delayed, please contact our customer support team so we can help review its status.

10. Damaged or Incorrect Packages

Please check your package when it arrives whenever reasonably possible.

If your order arrives damaged, contains the wrong product, or appears to have been affected during delivery, please contact us promptly.

When contacting us, it can help to provide:

Your order number
A description of the issue
Clear photos or video of the package and product where appropriate

Our support team will review the situation and guide you through the available next steps under our Refund and Returns Policy.

11. Missing Orders

If your order has not arrived within the expected timeframe, please contact our support team.

We can review the available order and delivery information and help determine the next appropriate step.

Please have your order number and contact information ready when requesting assistance.

12. Order Acceptance and Product Availability

All orders are subject to product availability and successful order confirmation.

If a product becomes unavailable after an order is placed, we can contact you to discuss available options.

13. Contact Us

If you have questions about shipping, delivery, or the status of an order, please contact us.

Kids & Family Mart
Dhaka, Bangladesh
Phone: +8801841-259871
Email: support@kidsfamilymart.com

When contacting us about an existing order, please include your order number whenever possible.